+2
I've been trying it for the past few days, but I can't login to the K2 portal. When I go to the portal.k2.com site in IE I get the following message when I attempt to login.
So, I thought that I didn't know my password. I clicked Reset Password and reset the password to something different. When I entered that new password into the password box of portal.k2.com, I get the same error (above).
Do I need a special login for this new site or is this just a glitch?
Thanks,
Paul
+7
Hi dsd'
I would suggest that you log a support ticket for further assistance, resetting your password should have resolved this issue.
Kind regards
Nelly
+2
Hi Nelly,
Interestingly, that's what I was trying to do when I got to this issue. I was trying to submit a support ticket for something else, so a Google search took me to http://www.k2.com/support, and the link for "Submit Support Ticket" took me to the problematic login page (portal.k2.com, which resolves to login.k2.com).
Is there an alternate K2 site where I can submit a ticket?
Thanks for the response!
-Paul
+2
Well, it looks like I already had an account and a pre-set password assigned to me when I took my first K2 training course. By digging through my email account I was able to find the login info. What's strange is that the Password Reset feature still didn't reset my password. I'm afraid that feature may be broken.
+7
Hi
Im glad you managed to resolve the issue you were facing, as for the reset button not working as expected we will look into that.
Sorry for the inconvenience.
Kind regards
Nelly
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.