Hey Nintex Community,
Just had some complaints about failed instances. When I went to check on them, they all failed at the same point: a "Get user details" action which takes as input the email variable stored earlier in the workflow (using a "Query user" action) and produces as output the associated name (in this case, of our admin assistant).
When similar issues have occurred in the past, it was usually due to small changes in employee titles--I have the workflow set up to find email addresses based on job titles, so as to avoid issues with staff turnover. I checked the assistant's title, which had indeed changed by a few characters (a word was no longer abbreviated). I updated the title in the Query Users box.
However, unlike in the past, this didn't fix the problem. I still got a "Bad Request: email is required" error at the point in the workflow when the email variable should have been used to look up the admin assistant's name.
I've temporarily fixed it by having the Query Users action look for our admin assistant's name instead of job title. This has the obvious problem of breaking as soon as a different person becomes our admin (not likely to happen in the short term, but I've tried to future-proof this workflow wherever possible).
Any help is appreciated. Thanks in advance.
Best answer by jstraus
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