Haywhy21
Apprentice

Esignature Error on NWC Form

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Hello all,

 

I have built flows on NWC, and I have successfully integrated the Docgen feature with Docusign on both occasions. But since renewing our NWC license, the Docusign connection that was working perfectly stopped working, I keep getting error messages that free form signing is not allowed on my account whenever the task get to the point of getting a signature.

 

Attached is the screenshot of the error.

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butlerj
Community Manager
Community Manager

Re: Esignature Error on NWC Form

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@Haywhy21 this looks to be an error coming from the DocuSign API. Looking at their support documentation this might be due to a change in Document Visibility: https://support.docusign.com/en/articles/Free-Form-Signing-Not-Allowed-When-Document-Visibility-is-O...

 

I would check that and make sure there wasn't also a change on the DocuSign end at around the same time. 

 

If that doesn't fix the issue I would open a ticket with Nintex Support as they'll be able to look a little deeper into the logs.

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Haywhy21
Apprentice

Re: Esignature Error on NWC Form

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@butlerj Thanks for coming through once again. Your advice solved the issue.
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