Anuka
Scholar

Couldn't handle popup window

Dear all, 

I'm the new user for Nintex Bot. 

Unfortunately, I'm facing to handling the popup windows on Chrome. I already used Smart Target, Screen Target and Click sequence to handle this popup, but no success 😞  

 

Could you please give me any hints how to handle this kind of popup windows when Smart Target can't handle it?

 

Thanks in advance, 

 

Regards, 

Anuka

Anuka_0-1654520744726.png

 

Labels: (1)
0 Kudos
Reply
3 Replies
EHerrera
Nintex Employee
Nintex Employee

Re: Couldn't handle popup window

Hello,

 

Typically, RPA will determine the best method for targeting a popup from Chrome.  However, if it's not working for you, try turning ON the 'UIA Targeting Override' under the 'Tools' menu.

 

UIA_Targeting_Override.png

 

Turn this option ON only while targeting the OK button in the Chrome popup and then turn it back OFF after your Click action is created.

 

Thank you,

Eric

0 Kudos
Reply
Anuka
Scholar

Re: Couldn't handle popup window

Dear Eric,

Thank you so much your time and help.
Unfortunately, It didn't sold my issue, but I used hotkey solution and it worked 🙂

Have a wonderful day!
Regards,
Anuka

0 Kudos
Reply
MRepetti
Nintex Employee
Nintex Employee

Re: Couldn't handle popup window

Hello Anuka,

 

This sounds like an issue that you need to report to Nintex Support. We will troubleshoot the issue with you and if there is a defect, we will escalate the case to our Development Team. Please send an email with the version of RPA you are using and a description of the issue with screenshots to support@nintex.com. We will be happy to assist you. 

 

Thank you,

Michelle (Nintex RPA Support)

0 Kudos
Reply