How do I know when to work with my Promaster vs Nintex Support?
Your Promaster is your first line of support for your Nintex Promapp system, as they have system administrator access and the rights to view and edit all areas of your Nintex Promapp site.
Some things your Promaster can help you with:
If you do not know who your Promaster is, Nintex Promapp makes it very easy to contact them. In the upper right-hand corner, click Help > Contact Promaster. An email will be created addressed to the user listed in the system as Promaster. As a user of Nintex Promapp, it is important to work through any Nintex Promapp issues with your Promaster before selecting Help > Contact Support, as your Promaster is your first line of support for the system and should be consulted prior to contacting Nintex Support.