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Working with your Promaster


How do I know when to work with my Promaster vs Nintex Support?

Your Promaster is your first line of support for your Nintex Promapp system, as they have system administrator access and the rights to view and edit all areas of your Nintex Promapp site.

Some things your Promaster can help you with:

  • Creating new users
  • Setting access privileges
  • Configuring system security settings
  • Managing roles and responsibilities
  • Resetting passwords
  • Creating new process groups
  • Renaming process groups
  • Adding and adjusting systems, glossary terms, and tags
  • Managing stakeholders
  • Configuring the system
  • Setting branding
  • Providing reports
  • Assisting with process development
  • Integrating with Nintex Workflow Cloud (if available) and Slack
  • Establishing a process council
  • Setting the corporate process dashboard
  • And more

If you do not know who your Promaster is, Nintex Promapp makes it very easy to contact them. In the upper right-hand corner, click Help > Contact Promaster. An email will be created addressed to the user listed in the system as Promaster.  As a user of Nintex Promapp, it is important to work through any Nintex Promapp issues with your Promaster before selecting Help > Contact Support, as your Promaster is your first line of support for the system and should be consulted prior to contacting Nintex Support.




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Last update:
‎03-23-2022 03:43 AM
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