cancel
Showing results for 
Search instead for 
Did you mean: 
NessL
Nintex Newbie

Promapp for customer service calls

Has anyone used Promapp for their front office customer service calls?

Labels: (1)
0 Kudos
Reply
1 Reply
BrettHutchinson
Nintex Newbie

Re: Promapp for customer service calls

One tip for using Promapp for frontline service calls is to make a process/procedure only that acts as an FAQ for those common processes the team is doing all the time.

 

They can they keep one process up for the most part - and if you link out from notes to these processes, it's quick to access. Then anything that isn't there, can either be attached to their role or they would need to search for to access.

 

Keep it focused on the common or needed process links; otherwise, after a certain piont of linking out across the site process performance may slow.

Reply