I have created an improvement form to handle feedback items through the improvements register function and have submitted my first ticket.
The email notification has been sent to a number of people.
I'm having trouble understanding why these people have been notified about this ticket.
RACI - They are not listed on the process RACI
Ticket Stakeholders - They are not listed as 'Portfolio Manager'/'Editors' on the ticket
Could anyone advise the reason these people are notified and how to amend this accross the portfolio.
Yes, that appears to be the case. All members of the role assigned to the process were notified of the ticket raise from the feedback item.
I have asked for features which will give me greater control over these notifications with the aim of creating a simplified workflow for actioning/tracking feedback items.
I would be interested if anyone has any tips on managing feedback items.