How Do I Control Improvement Ticket Notifications?

N

I have created an improvement form to handle feedback items through the improvements register function and have submitted my first ticket.

The email notification has been sent to a number of people.

I'm having trouble understanding why these people have been notified about this ticket.

 

I've Checked:

RACI - They are not listed on the process RACI

Ticket Stakeholders - They are not listed as 'Portfolio Manager'/'Editors' on the ticket

 

Could anyone advise the reason these people are notified and how to amend this accross the portfolio.

 

2 replies

Damian
Was it an improvement ticket logged from a process (or process feedback)?

We found it would automatically include everyone who was tagged in the process (regardless of the setup of the portfolio). Someone logged one against a process that included 'Employee' and a few hundred people got the notification!
N

Thanks @Damian.


Yes, that appears to be the case. All members of the role assigned to the process were notified of the ticket raise from the feedback item.


I have asked for features which will give me greater control over these notifications with the aim of creating a simplified workflow for actioning/tracking feedback items.


 


I would be interested if anyone has any tips on managing feedback items.


 

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