System Values can't pull the New Changes from Active Directory
kbt133363
PRODUCTK2 blackpearl
BASED ONK2 blackpearl (all)
TAGSActive Directory
On-premises
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue
System Values still shows the old Manager for the user after modifying it on AD.Symptoms
This is the expected behavior since the System Values don't depend on K2 and they are dependable on the Account information. This information gets cached in the LSALookupSID cache on the server.Troubleshooting Steps
The right information will be shown soon after the cache gets cleared. If this is not the case, the cache can be cleared by running the powershell script to clear it:
$objUser = New-Object System.Security.Principal.NTAccount "mydomain""
$objUser.Translate([System.Security.Principal.SecurityIdentifier])
Here is the complete KB Article: https://support.microsoft.com/en-us/help/946358/the-lsalookupsids-function-may-return-the-old-user-name-instead-of-the
