Intermittent behavior where PDF is rendered incorrectly
kbt131794
PRODUCTIssue
When using the PDF Converter SmartObject to convert your SmartForm to a PDF, the PDF generated is intermittently rendered incorrectly and shows a narrow column.
Symptoms
- The issue can occur when the PDF is generated from your workflow, or manually through the SmartObject Service Tester. No consistent pattern is observed.
- It appears to happen when mulitple PDF conversions are being processed at the same time.
- Conversion Delay in the Create PDF from URL method is set to 30 seconds.
- The SmartForm is using the default Platinum theme.
Troubleshooting Steps
If you have tried tweaking the UseWebKit and serializeResources keys and the issue persists, kindly log a ticket with K2 Technical Support to request the K2 4.7 August Cumulative Update Fix Pack 3.
Once applied, you will notice a new key warmUpPDFCall added in the PDF Converter service. Kindly update the service instance, and set this key to True.