"URI prefix is not recognized" error appears when running the registration wizard
kbt142385
PRODUCTIssue
When you try to run the Registration wizard of the K2 for SharePoint App after the K2 Five update, the "SharePoint Service Broker" step raises the following error:
"The URI prefix is not recognized"
Symptoms
The following error is recorded in the HostServer Logs:
"6833954","2018-01-26 09:26:07","Error","SmartObjects","10702","Error","SourceCode.SmartObjects.ServiceBroker [ExecuteSmartObject]", "10702 An error occurred in the SharePointIntegration Service Instance. System.NotSupportedException: The URI prefix is not recognized. at System.Net.WebRequest.Create(Uri requestUri, Boolean useUriBase) at SourceCode.SmartObjects.Services.SharePoint15.Common.Helpers.ConfigHelper. GetSPSiteInfo(String siteUrl)
at SourceCode.SmartObjects.Services.SharePoint.Integration.Execution.Execute. UpdateTenantManagementSmartObjects(ServiceInstance Service) at SourceCode.SmartObjects.Services.SharePoint.Integration.IntegrationService.Execute()", "anonymous","0.0.0.0", "ACDC01VMS195:C:Program Files (x86)K2 blackpearlHost ServerBin","6833954","99145c48221e495d99234bb572125df6",""
SmartObject logs contains records similar to the ones below:
- Brokerpackagein.log:
<brokerpackage>
<smartobject name="SharePoint_Integration_Workflow_Helper_Methods" guid="f343a8d0-c7c6-4ad1-b72d-07ed5b568c46" version="3"
resultname="Primary_f343a8d0-c7c6-4ad1-b72d-07ed5b568c46_f343a8d0-c7c6-4ad1-b72d-07ed5b568c46">
<property name="k2_Int_K2_App_Settings_Site_URL">
<value>https://portal.denallix.com/appcat</value>
</property>
<property name="k2_Int_K2_App_Site_URL">
<value>https://app-aefed8abba5ce2.apps.denallix.com/appcat/K2forSharePoint</value>
</property>
<method name="UpdateTenantManagementSmartObjects" />
</smartobject>
</brokerpackage>
2. Brokerpackageout.log:
<result successful="false">
<serviceinstances>
<serviceinstance name="SharePointIntegration" guid="71810da1-81e2-4f22-8cf2-4011dacfdf42">
<messages>
<message severity="Error">The URI prefix is not recognized.</message>
</messages>
</serviceinstance>
</serviceinstances>
</result>
</brokerpackage>
</brokerpackage>
Troubleshooting Steps
This occurs as a result of incorrect key values stored in the K2 database for AppSiteURL and AppCatSiteURL type. An example of that is something like "urn:SharePoint:denallix", instead of the actual SharePoint URL or GUID. These invalid records will have to be deleted and after this K2 for SharePoint registration should complete successfully.
Please log a support ticket and request the debug assembly which should help identify the incorrect values.
