No ratings

Upgrading to 5.2 Issue: "Cancel Check Out Or Perform Check In"


Upgrading to 5.2 Issue: "Cancel Check Out Or Perform Check In"

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.


When upgrading to 5.2 from version 5.1, you discover an error that appears within the configuration analysis.

The trace logs can be found within the following directory:
Program Files (x86)  > K2 Blackpearl > Set Up > Logs > Trace logs

It seems that there was a system form/view that was checked out and could not be checked in. 
"System.Exception: Checked out by User 'K2:Domain\User''. Cancel check out or perform check in"






The following errors can be seen in the logs: 
"Target did not complete successfully: App Framework Core.kspx."

Troubleshooting Steps

To force the check in of the view/form you can use the following article:


Please note the steps in this article includes direct manipulation of the K2 database. You do this at your own risk. Please contact K2 Support for assistance.

After this is done you should see that the form has been checked in successfully. 


When running the upgrade again you should no longer see any errors once completed with the environment in a fully functional state.

Labels: (1)
Version history
Last update:
‎05-19-2021 12:16 PM
Updated by: