Unable to retrieve list view records from database

2 years ago
15 February 2022
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MillaZ
Community Manager
471 replies

Unable to retrieve "List View" records from database

KBS100198

PRODUCT

K2 Cloud

K2 Five

BASED ON

K2 Five (all)

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

A user created a list view that accesses the database through the SmartObject. When the user wants to retrieve several records from the database, they don’t get uploaded on the SmartForm because too many records exist in the database.

Symptoms

You are unable to retrieve records from the database and the content does not display on the “List View”.
"No items to display" is shown.

See screenshot:

Troubleshooting Steps

Navigate to K2 Designer, then select the “List View” to highlight it and click on "Edit".

2. The “List View” layout will be open. Click on the settings icon to access the “View settings”.

3. The “View settings” should open. Select the checkboxes to enable filteringand paging; and then choose the number of “Items” per page to be displayed. The default number is 10 but the user can choose how many items they wish to display.

4. Click the OK button to finish the configuration and then re-run the application. This issue should now be resolved.

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Unable to retrieve list view records from database