Slow performance on K2 Designer with Form or View functionality

[#1]

Slow performance on K2 Designer with Form or View functionality

KBS100246

PRODUCT

K2 Five

BASED ON

K2 Five (all)

TAGS

SmartForms Designer

SmartForms

Troubleshooting Document

Contact Support KB

Support

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

While in the K2 Designer, you may notice slow performance when working with K2 Forms or Views.

Symptoms

The K2 Designer navigation is very responsive. However, there is a several minute wait when you do the following:

• Check in a Form or View
• Check out a Form or View
• Edit a Form or View
• Save a Form or View

This will occur for any Form or View, and you may notice the following error in the SourceCode.Forms.Runtime.error file:

"The remote name could not be resolved: [ServerName]"

Troubleshooting Steps

If you experience these same symptoms, please browse to the web.config file located in the K2 Services folder: \K2\WebServices\K2Services

You may notice incorrect K2 Server values inside the <add baseAddress tags.

You need to rectify these values to point to the correct K2 Server values, for example:

<add baseAddress="http://[CorrectServerName]/K2Services/REST.svc" />

Because of these incorrect values in the above mentioned config file, invalid records are likely to exist within the K2 Database.

Please log a K2 Support ticket, so that we can assist with the guidance of a developer to remove these invalid values.

Do not modify any database definition or database content unless specifically instructed to do so by K2. No changes to the K2 Database definition or content are supported unless specifically instructed by K2.