Workflow escalation - Go to Activity

  • 9 July 2019
  • 1 reply
  • 19 views

Hello,

 

I am currently working on a Workflow in 4.6.11

I did not design the worklow, I'm only maintaining it, one of the issue we are having is about an escalation with "Go To Activity" configured, sometimes (depending on I don't know what yet) this escalation has an issue and won't escalate correctly but will terminate the worklow instead.

 

First I was guessing an issue with the service account rights (wasn't Admin on this workflow), but this doesn't seem to do the trick.

Can anyone tell me what rights are required on a workflow for escalation "Go To Activity" to work correctly ? On which user ? 

 

Thanks you,

Mike.


1 reply

You may check the value for Goto activity smartobject, it should match with the target activity name in order to work properly.

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