Hi,
I have a reminder (event escalation) set to email a user if the item has not been actioned. Set to Every day for 5 days
Can anyone explain why the user is getting 2x Emails from each escalation?
There is only one entry in the K2 Studio workflow, so why is the email sent twice for each notification?
Thanks,
+6
Hi SharpSharp,
Please look in the HostServer.exe.config.
You might have two paths setup in the config.
Example:
Remove one of these.
Change:
<catalogs>
<add path="SmartActions" />
<add path="SmartActionsEWS" />
<add path="SmartActionsSMTP" />
</catalogs>
To
<catalogs>
<add path="SmartActions" />
<add path="SmartActionsEWS" />
</catalogs>
Depending on what you configured for either EWS or SMTP.
Kind Regards,
Nicolaas Swart
+10
Hi Sharpharp1,
How many users is the task assigned to? Can you add screenshots of how you have configured the escalation?
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