Sharpharp1
Apprentice

Troubleshooting "Undefined error" message

Hi,

 

Couple of users are getting this error "Undefined error" when clicking submit on a form.

How do i troubleshoot this? I looked into the host logs, but there is no reference to Undefined error or the UserID of the users having the issue.

 

Any ideas? see attachment

 


undefined_3115.jpg
0 Kudos
Reply
3 Replies
tbyrne777
Contributor

Re: Troubleshooting "Undefined error" message

Can you please share the rules that fire when the submit button is clicked? Are certain users consistently receiving this error?

0 Kudos
Reply
Nicolaas1
Apprentice

Re: Troubleshooting "Undefined error" message

Hi Sharpharp1,


 


Can you do a F12 browserFiddler trace when reproducing the error?


Once the users refresh do they still see the error pop up?


 


Another option is to also enable full hostserverSmartobject logging in K2, also enabling enable include full stack trace 'True' in the HostserverLogging.config


 


Look for <add key="IncludeStackTrace" value="False" /> change to True.


This requires a k2 service restart.


 


Kind Regards,


 


Nicolaas Swart

0 Kudos
Reply
VJay
Scout

Re: Troubleshooting "Undefined error" message

0 Kudos
Reply