SharePoint 2013 workflow does not start on "Item Added"

  • 3 March 2016
  • 8 replies
  • 36 views
A
Badge +4

Hi All,

I have created the one document library and I have configured Incoming email setting on that doc library.

When any one reply on that email copy that email is save in document libary .

So i have attached workflow on that libary on "Item Added ".When email has been replied it get saved in Document libary but some how workflow not trigger

Can you please let me know what is issue

 

 I have given everyone start rights on process

 

K2 Blackperal - 4.6.10

SharePoint - SP 2013

 

Thanks in advance 

8 replies

A
Badge +12

Hello,

Have you checked the host server or event viewer logs? Were there any errors during the time you attempted to trigger the workflow? It'd be hard to narrow down the issue without much info but here are a couple of things you might want to check:

1. SharePoint15Starter assembly missing from the K2HostServer.exe.config file:
http://community.k2.com/t5/K2-blackpearl/Workflows-does-not-start-on-item-added/ta-p/82041
http://community.k2.com/t5/K2-blackpearl/Workflow-not-starting-on-item-created/ta-p/79652

2. The SP15EventService application is not running under the K2 webservice identity
http://community.k2.com/t5/K2-blackpearl/Unable-to-automatically-start-workflow-when-item-is-created/ta-p/87640

3. RemoteEventService.svc not accessible
http://community.k2.com/t5/K2-blackpearl/Workflow-did-not-start-after-create-item-in-SharePoint/ta-p/78034
http://community.k2.com/t5/K2-blackpearl/SharePoint-2013-workflow-does-not-start-on-quot-Item-Added-quot/ta-p/77129
http://community.k2.com/t5/K2-blackpearl/Failing-to-start-workflow-triggered-from-Sharepoint-List-Add/ta-p/83036


Hope this helps.

A
Badge +4

Hi ,

Thank for your reply.

I have gone though links and i dont think there is issue with SP15 service.

If i got doc library and add any new document at that time workflow get triggers.But when any email coming in that doc library workflow not get trigger

Any help to resloved this issue

C
Badge +5

Hi Amit_P,

 

Just wondering did you ever find a solution to this? I also want to start a workflow when a file has been emailed to a document library - it works ok when I manually upload the file but not if its emailed.

 

Regards,

Ciara

M

Hi ,

 

I also encounter such problem.

Do we have any news for this ?

 

Thanks

Matt

P

I am facing the same issue.

 

I verified all the settings and configuration as suggested in each post.

 

1. HTTP Activation: Already activated

           I am able to access the web service (RemoteEventService.svc)

 

2. "SharePoint15ProcessStarter” assembly missing : Already present in K2HostServer.exe.config file.

 

Please suggest any solution if anyone found the resolution for this issue.

T
Userlevel 5
Badge +18


Please check the Event Viewer > Applications and Services Logs > K2 category, usually workflow that starts on event receivers will log error/information in this location. 


 


Please also check if the user submitting the item have Start rights on the workflow.

K
Userlevel 6
Badge +16

Hi,


 


Could you re-check if the RemoteEventService.svc can be accessed from each SP server (i.e. SharePoint wfesWFEs). When SP events such as item added/updated are started, these must be picked up by SP wfes. If the events send to a wfe that can't access the remote event receiver url, then it's going to be a problem.


I would also suggest checking the [Eventbus].[ClientRecorderError] table if you still can't find any error messages from K2 event log. 


 

G

I had the same issue. I have reconfigured K2 running setup.exe from installed folder. The issue is fixed now.

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