Mounir
Apprentice

How to add escalation in k2 designer ?

Hi all,

Im trying to add an escalation to a user task in my workflow using k2 designer, but I dont see the option of adding the escalation when I right click on the user task as it shown on k2 documentations.  is there another way to add the escalation to the user task ?

Im using k2 4.7

 

Thank you.

 

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4 Replies
CAYX
Apprentice

Re: How to add escalation in k2 designer ?

Hi Mounir,


 


This post may match with the issue that you are seeing:


https://community.k2.com/t5/K2-blackpearl-Articles/Silverlight-right-click-doesn-t-work-in-web-Workf...


 


Similar issues have resulted from use of windows 7 machines and IE version.


 


Hope that helps!


 


 

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JeanSmit1
Apprentice

Re: How to add escalation in k2 designer ?

Hi Mounir,


 


Can you share a screenshot of what you are seeing when you right click?


 


-Jean

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Thabang
Apprentice

Re: How to add escalation in k2 designer ?

Good day


I have noticed that you created your workflow using K2 Designer, another way you can add an escalation to the user task could  be through the use of K2 studio.


You can recreate the workflow with K2 studio and follow the provided document, see link:



 


See screen shot:6908iE5F3B5E7FC65FD95.png


 


Should the provided documentation and suggestion result into a solution, please “mark it as a solution” ,give it a “kudo” or both options.


 


K2 will not accept liability for any issue arising from actions taken in respect of the information provided by any forum member.


 


Kind regards


Thabang

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Not applicable

Re: How to add escalation in k2 designer ?

Could be a browser settings issue. Try adding workspace to the trusted sites and to the compatibility view settings or perhaps try using a different browser.


 


 

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