Some users expire bad performance on K2

  • 20 February 2014
  • 1 reply
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Badge +5

Hi


A normal approval takes about 2 to 4 seconds, now in some circumstances it takes up to 20 to 30 seconds.


First step was to increase log level on k2hostserver to see more in the logs.


Now i see the same 20 sec gap in the log file between 2 steps, but i have no idea why it is there.


Server reboot etc. did not helped at all.


This is the log:


"159318719","2014-02-20 11:41:34","Debug","IdentityService","64004","CacheResolvingContainersCompleted","IdentityService.GetIdentityContainers","64004 Duration=00:00:00.1716592 (hh:mm:ss.mm). Completed container resolving for 'K2:DOMAINUSERNAME'.","anonymous","0.0.0.0","SERVER:C:Program Files (x86)K2 blackpearlHost ServerBin","159318719","a106351460db4433b5c0d0fa8525e4ff",""
"159318720","2014-02-20 11:41:54","Debug","General","0","DebugMessage","Outcome.SucceedingRule.EventHelper","0 Outcome Evaluation: Started","anonymous","0.0.0.0","SERVER:C:Program Files (x86)K2 blackpearlHost ServerBin","159318720","5b31aa9a8bb0461eb1c3c82353e50ab5",""


1 reply

Userlevel 1
Badge +8

If you haven't already, I would suggest opening a supprot ticket in our Customer Portal and get one of our support engineers help you review the issue.

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