Automatically release the work item when User closes K2 Smartform activity task form

There isn't a good way to do this.  We have investigated several options from JavaScript unload actions to handling other events in the ASP.NET lifecycle.  All proved unreliable and were dismissed.

 

A possible alternative to consider is increasing the # of destination slots for a particular activity.  This would allow multiple people to have the same worklist item open at the same time.  However, this also opens the possibility for multiple people working the same workflow at the same time of the task is assigned to a group.  This may not be desirable in some cases.

We give all of our users a button to release worklist items. It's taken some time and education, but most folks now understand what it is and hat it does.

The other thing we did was to give the process owners some administrative tools such as redirecting a worklist item or releasing another user's worklist item (using the SourceCode.Workflow.Mamagement namespace). This is a bit more tricky because of the permissions involved (hint: IIS app pool identities), but it's been great for us because it keeps users from having to call us every time they need something simple.

Great. Can you send a link or a screenshot please? If this is a feasible option i can surely suggest the same to our business users.

 

Thanks

Amit

 

This is same as we get it in the K2 Workspace under users Worklist items.

Sometimse we deal with this using escalations.  We know that for certain activities there is potential for an item to be opened and not released that still needs to be completed in a timely manner.  So, we will use an escalation to redirect or go to activity in order to free up the slot.

 

I wish there was a way to set a value in the event that it should auto release on close.