Sometime K2 Smartforms display the wrong layout

[SumitSu]

Sometime K2 Smartforms display the wrong layout on a desktop device. When I view the HTML source and track how it changes, I found system add the CSS class name = mobile into the root HTML tag by SFRuntimeBrowserDetection. Although user access web application on the desktop.

If I try to checkout SMF and check-in, the issues are gone.

This issue does not always occur, it happened to some user and sometimes. Please advice.

Note. This form uses a custom theme.

[Mivaro1 · Accepted solution]

Hello  @Sumit 

There is a known issue with the following work-around that should address this caching issue:

https://help.k2.com/support-services/kbs100271

Regards,

Michelle

[SumitSu]

Thank you very much for your support. I will try following your recommendations.