ncheevasereecho
Canvas Initiate

K2 Five Setup.exe throwing an error: Could not instantiate product model.

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I try to install K2 Five (5.4) to the server. After double click setup.exe file, it is throwing the error on the command line.

 

Unhandled Exception: System.Exception: Could not instantiate product model.

Exception occurred in file C:\xxxxxxx\K2 Five (5.4) (5.0005.1000.2)\Installation\Product.config ---> System.Security.Authentication.Authentication: The user name or password is incorrect.

----> System.DirectoryServices.DirectoryServicesCOMException: The user name or password is incorrect.

 

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PavelS
Design Dabbler

Re: K2 Five Setup.exe throwing an error: Could not instantiate product model.

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I've never encountered such a problem. Try downloading the latest version of the K2 Five (5.4) installer (5.0005.1000.3).exe. Unblock the file before running it, in the properties of the downloaded file.
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khanh
Nintex Employee
Nintex Employee

Re: K2 Five Setup.exe throwing an error: Could not instantiate product model.

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Hi ncheevasereecho,

 

When I see the below error message, it's usually an indicator the account is not on the domain or the account comes from a subdomain. May I ask, is the account a domain user?

 

'System.DirectoryServices.DirectoryServicesCOMException: The user name or password is incorrect'

 

Domain account should run the Setup Manager
https://help.nintex.com/en-US/k2five/icg/5.4/default.htm#Plan/Required-Permissions.htm?TocPath=Plan%...

 

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ncheevasereecho
Canvas Initiate

Re: K2 Five Setup.exe throwing an error: Could not instantiate product model.

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Thank you guys.

The error occurred when I logged in with '.\USER' and run the setup.exe.
From ' solution, I found that my server have been join the domain 'XXX.com'.

So I try to run the setup.exe with 'XXX\USER' and it works !!!!!.

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