Duplicate Worklist Items

  • 8 November 2019
  • 2 replies
  • 51 views

Badge +4

I have a worklist control on a form. I have it set to filter by a specific workflow name. That part works fine.

 

A problem I am having is for a single worklist task, there are multiple rows shown (see attachment). When the task is completed, all its duplicate rows are removed.

 

Can you tell me why a single task is showing multiple times in the list, and how do I prevent this from happening so that it only occurs once in the list?

 

Thanks


14292i32FB79D5937CA4BA.jpg


2 replies

Badge +9

Hi Bmorgan


 


It seems your worklist is showing tasks with status = allocated. You usually are not allowed to work on tasks that are allocated, only on tasks that are available or open. So it is alright to hide tasks that are allocated.


Try adding the following filters to your worklist control to hide tasks with status = allocated:
- And Status Not Equals Allocated


I hope this will resolve your issue


 


Regards


Elvis

Hello,

 

Adding to Elvis's solution,

if you don't want to add a filter condition, You can select 'NO' in allocate a task to a user in the Open worklist item rule.

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