Process instance [ID] not found for [User]

  • 13 March 2017
  • 0 replies
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Symptoms


Host Server logs are filled with errors of this format:
Process instance [ProcInstID] not found for [user]
 

Diagnoses


The ProcInstID appearing has either been completed or does not exist at all (ServerLog.ProcInst, Server.ProcInst)
 

Resolution

1. Stopped the K2 blackpearl service
2. Made a backup of the K2 database
3. Ran the [ServerLog].[lProcInstRemove] stored procedure and provided the ProcInstID appearing on the logs
4. Started the K2 blackpearl service




 

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