SmartAction replies are no longer processed by the K2 server
kbt157570
PRODUCTK2 blackpearl 4.7
BASED ONK2 blackpearl 4.7
TAGSMicrosoft Exchange
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue
SmartAction replies are no longer processed by the K2 serverSymptoms
The Host Server logs shows the following error:
"Error","MessageBus","61012","ConnectionError","ExchangeWebServicesOrigin","61012 Exception from message source <user account>: Microsoft.Exchange.WebServices.Data.AutodiscoverLocalException: The Autodiscover service couldn't be located.
Troubleshooting Steps
1. Open the Connection String Editor tool (<Install Drive>:Program Files (x86)K2 blackpearlHost ServerBin).
2. For each Exchange Web Services connection string, update the 'Autodiscover' property to False and ensure that a valid EWS URL is specified in the 'URL' property.
3. Save the changes made and perform a restart of the K2 service.
