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Package & Deployment tool downloads but does not open


Package & Deployment Tool downloads but does not open

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.


When using the Package & Deployment tool in K2 Cloud Update 7 you are unable to directly open up the tool and you see an error that blocks you from opening.  


"Unable to open file, due to authentication error, please do try again, if the issue persists please do contact administrator"

Usually once downloaded you should be able to click on “Run” which should open up the tool, instead of “Save As”.


Currently the workaround here is to save the tool locally to your desktop before you can open the tool.

Troubleshooting Steps

This behaviour may be caused by the browser that is being used. If the tool is downloaded within Internet Explorer it will give you the option to Save As or Run.
However, in Google Chrome you will not get this option. This is a browser limitation.

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Last update:
‎05-19-2021 10:28 AM
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