K2 Host Server log error: "GeneralErrorMessage","K2Worker.ExecEventEscalation","1 Process instance is in an error state"
kbt154943
PRODUCTIssue
The following error message is seen in the K2 host server log:
"Error","General","1","GeneralErrorMessage","K2Worker.ExecEventEscalation","1 Process instance is in an error state at K2Worker.ExecEventEscalation(K2AsyncItem )"
Symptoms
Based on the reported error message it is possible to see that it is an escalation event which is failing as well as the time stamp of the failure.Troubleshooting Steps
Please check the [Server].[Async] table to find the record related to the failed escalation which will give you the ProcInstID. With the ProcInstID you can find the process name as well as an entry in Error Profiles for the specific process instance. In Error Profiles you may see that the error date is preceding to the escalation error date. That means that when the escalation event fired, the process instance had already been in an error state, hence escalation failed too.
You need to address the specific error message that you see in Error Profiles for the process instance to prevent escalations failures in the future.
