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Nintex Promapp - Okta API


This can happen with a very simple mistake where you enable the provisioning feature by setting up the Integration and saving it. But then forget to turn on the create, update, and deactivate users options. This error message lets you know that create users option is not on, as the error message is stating that it was unable to find a user in the Promapp application that matches this user, therefore it could not assign the application. If the Create user option is turned on, it would create a new user in Salesforce once it found no matching user existed, and assignment would succeed.


Ensure that in the Provisioning tab of your application, for the To App setting, you click Edit and enable Create UsersUpdate User Attributes, and Deactivate Users options.

Additional Information

Okta documentation uses app in their example, but it is the same error. The solution provided should resolve this issue as well.

Related Links

Link to Okta documentation

Troubleshooting Okta

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19 of 19
Last update:
‎04-24-2020 03:00 PM
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