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How To Clear Your Browser Cache

Topic

Unable to create a case in the Customer Central Portal.

When trying to make a case by pressing the button, the progress cursor spins continuously with no end. 

Instructions



Internet Explorer 8 and above
  1. Select the dropdown arrow for the 'Safety' menu option found in the upper right of the window.
  2. Click Delete Browsing History...
  3. Deselect Preserve Favorites Website Data
  4. Select Temporary Internet files, Cookies, and History.
  5. Click Delete.

Firefox 7.0 and above for Windows
  1. Select Tools from the menu options found across the top of the window.
  2. From the Tools menu, select Clear Recent History... 
  3. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  4. Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies to clear cookies, check cache to clear cache, etc).
  5. Click Clear N

Chrome
  1. In the upper right of the window, select the picture of a wrench
  2. Select the Tools option
  3. From the Tools menu, select Clear browsing data... 
  4. Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies).
  5. You can choose the time frame for which you want to clear cached information from the Clear data from this period drop-down menu. To clear your entire cache, select the beginning of time.
  6. Click Clear browsing data.

Safari
  1. From the Safari menu, select Reset Safari... 
  2. From the menu, select the items you want to reset, and then click Reset.

Firefox for Mac OS X
  1. From the Tools menu, select Clear Recent History.
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Click the down arrow next to "Details" to choose which elements to clear. Click Clear Now.



 

Additional Information

Cache and Cookies 

Clearing cache and cookies periodically will improve functionality and efficiency of the browser you are using. Browsers will normally clear cookies however doing so manually will solve problems with webs sites or browsers which collect and store data, it is also useful for security and privacy reasons. This can also include your History.
Please see the below ways to clear your cookies, cache and history. To find out what browser version you are on, select the Help button at the top of your browser window and select the About option.

Labels: (2)
Version history
Revision #:
10 of 14
Last update:
2 weeks ago
Updated by: