Excerpt from: To automate, or not to automate, that is the question
To automate, or not to automate, that is the question.
It is not uncommon for organizations riding the digital transformation wave to answer the question above with a resounding: "TO AUTOMATE!"
To that, I reply: "To automate what, exactly?"
As a reminder, process management is the practice of improving company performance through managing and optimizing business processes. Automation is a tactic for process optimization and logically follows initial process documentation and management. Flipping the order - or ignoring process documentation entirely - will lead to frustration.
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