Preview from: About process standards
Standardization – especially amongst knowledge workers – is a word that rarely elicits excitement from those who hear it. On the contrary, it tends to lead to furrowed brows or, if you are lucky, shrugged shoulders. Many people – and I have been there myself – feel like any talk of “standards” or “standardization” is an attack on their personal liberty. After all, “what business does that process have telling me how to do my job!?!”
For those who understand the benefits of standard processes and want to make those benefits available to workers throughout an organization, it is vital that we understand and properly address all valid concerns while clearing up common misunderstandings associated with the concept of standardization.
See full post here: About process standards
