Getting started with process documentation and management can be intimidating. Amongst other things, many businesses struggle with how to organize their processes. Thankfully, there are many helpful resources just a mouse-click away that can help us in this endeavor.
Regarding process organization specifically, there are many free process reference models available. Perhaps the most popular process reference model is the Cross-Industry Process Classification Framework (PCF) published and managed by the American Productivity & Quality Center (APQC). This reference model is “a list of universal business processes performed by every business, giving you a common language to communicate and define work processes across your organization.” In addition to the Cross-Industry PCF, APQC also offers many industry-specific PCFs.
To help our clients develop a useful process framework in Promapp, we have created template of the Cross-Industry PCF for download on our Solution Accelerator Gallery. Note that we also have a City Government PCF template available for our government clients.
If you are looking to develop a useable process framework for your organization, I suggest downloading the Cross-Industry PCF template and begin customizing it for your business. Remember, the template is simply a starting point. You will want to verify the usefulness of each category and process group, removing the ones that are not valid and adding missing ones that are needful. Also, do not feel constrained to use the verbiage included in the template – update it with terminology that is familiar to your business audience.
Below is an outline of the categories and process groups built in the template:
Finally, here is a short video we created to walk you through downloading and importing the template into your unique Promapp environment.
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