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Run If action not running

Question asked by jeff on Apr 18, 2018
Latest reply on Apr 18, 2018 by jeff

I've got a "Run If" action that's testing the value of a string variable, that is not running when the variable meets the condition. After pulling my hair out for a while, I created a second identical Run If action, and it runs. The two Run If actions seem to be identical, but one runs and the other doesn't. I must be looking at something wrong, but I just can't find it.


Flowchart view showing two identical Run If actions


Here's the configuration view of each:


Configuration view of Run If action that works


Configuration view of Run If action that doesn't work


I've moved all my conditional actions to the Run If that works (so no longer a crisis) but would like to understand what I'm doing wrong here to prevent future occurrences.