Failed To Retrieve Document Generation Consumption

Document created by butlerj Support on Nov 29, 2018
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ISSUE
When opening the Document Generation workflow action the following error occurs after multiple tries:

Failed to retrieve Document Generation consumption. Try closing and reopening the action to refresh the connection.
ERROR CODE
RESOLUTION

Option 1

  1. Navigate to SharePoint Central Administration
  2. Navigate to Nintex Administration > External Settings for Workflow
  3. Verify that prerequisite services are enabled
  4. Verify that Document Generation has been activated
  5. Navigate to Nintex Administration > Health checks
  6. Verify that all health indicators are green

Option 2

These additional steps might be required:
  1. Verify the App Pool account has permissions on the Nintex Configuration Database
  2. Navigate to Central Administration > Nintex Workflow Management > Nintex Live and External Settings
  3. Disable the Prerequisite Service
  4. Enable the Prerequisite Service
  5. Enable Document Generation Capability 
ADDITIONAL INFORMATION
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