ISSUEUsing the Convert Document Action to convert Word Documents to PDF the workflow errors with: "Error converting document. Conversion jobs did not complete. 1 jobs failed. 0 jobs cancelled".
ULS logs have this error:
Conversion jobs failed: Input file: https://mysite.com/testworkflow/testConvertDocs/sample1.docx; Conversion Id: 00000001-0001-10c3-8016-816b671615d2; Error code: 6; Message: The file could not be downloaded from the input library due to a technical problem. Please contact your system administrator
Event Viewer logs have this error:
Event 7745 Cannot open database “WSS_Content_Teamsites” requested by the login. The login failed. Login failed for user ‘Domain\WordServiceAccount’.
ERROR CODEError converting document. Conversion jobs did not complete. 1 jobs failed. 0 jobs cancelled
RESOLUTIONPlease check the permissions for the Service account listed in the Event logs for the Sharepoint Content Database and grant SPDataAccess.