Warning "Windows could not start the Nintex Live Workflow Queue Service" in event logs

Document created by butlerj Support on Nov 28, 2018
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ISSUE
When viewing event logs, the following warning might appear:

Windows could not start the Nintex Live Workflow Queue Service.

Additionally, the Nintex Live logs display the following:

Inner Exception: Message: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 168.62.16.180:5671 
Type: System.Net.Sockets.SocketException 

And the Nintex Live Workflow Queue Service has a ‘Started’ status, but the service cannot be started via services.msc.
ERROR CODE
RESOLUTION
  1. Configure the firewall to open the following ports:
    • 5671/TCP
    • 5372/TCP
  2. Configure the firewall to allow this instance “Nintex.Workflow.Live.QueueService.exe” to accept connections.
ADDITIONAL INFORMATION
This error is generated when the Live Service is being blocked by a firewall or redirected via a proxy.

 

Nintex Live Log Files can be obtained from this path. C:\Program Files\Common Files\microsoft shared\Web Server Extensions\15\BIN\NintexWorkflow
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