Error "soap:ServerServer was unable to process request. ... Some or all identity references could not be translated"

Document created by butlerj Support on Nov 20, 2018
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ISSUE
When using the workflow designer, none of the actions appear in the Workflow Actions panel and when publishing, the workflow fails with the error:
 
soap:ServerServer was unable to process request. ---> Some or all identity references could not be translated.
ERROR CODE
RESOLUTION
Review groups used in the workflow design for any groups that have recently been changed, specifically groups changed from a Security Group to a Distribution Group.
  • Remove the group from the workflow design and re-add it.
  • Revert the group back to a Security Group.
ADDITIONAL INFORMATION
This is caused by the workflow being unable to resolve a group that was recently changed from a Security Group to a Distribution Group.
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