Error "(invalid cross reference key): invalid cross reference id (InternalError)"

Document created by butlerj Support on Nov 20, 2018
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ISSUE
When trying to run Mass via Report with Email delivery option, the following error might occur:

(invalid_cross_reference_key): invalid cross reference id (InternalError) Include this Error Id if you contact Drawloop Support
ERROR CODE
RESOLUTION
  • Make sure the user account has access to the template.
  • Navigate to Setup > Email Administration > Organization-Wide Addresses and verify Organization-Wide Email Address.
  • Navigate to Setup > Deliverability and verify that Access Level is set to All Email.
ADDITIONAL INFORMATION
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