Office 365 Actions Fail With Error: 'The Username Is Invalid Or Does Not Exist'

Document created by butlerj Support on Nov 19, 2018
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When a Nintex for Office 365 workflow configured with one of the Office 365 workflow actions runs, the workflow suspends with the error: 'The username is invalid or does not exist, or the password is invalid for the username specified' in the workflow history.
  • Verify that the username and password within the Office 365 action is correct (eg. vs.
  • Verify that the account being used does not have Multi-Factor Authentication (MFA) enabled, as MFA is not currently supported by Nintex for Office 365
  • Verify that the action works with an account vs. an account. Success with an account vs a domain account will indicate an issue with ADFS. The Microsoft Remote Connectivity Analyzer can be used to investigate ADFS issues further. 
Steps for testing with Microsoft Remote Connectivity Analyzer:
  1. Select Office 365 tab
  2. Under Office 365 General Tests select 'Office 365 Single Sign-On Test'
  3. Select 'Next'
  4. Fill in domain user credentials and the verification captcha
  5. Select 'Perform Test'
  6. Review results for ADFS errors