Nintex Customer Central - Release Notes

Document created by butlerj Support on Aug 6, 2018
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Access Customer Central here.

 

 

Release 1.1 (beta)

Release Date: 22nd June 2018

 

  • Sign Up Issues:

    • If Auth0 Detects that a sign-up error has occurred because a single contact exists in Salesforce but their parent Customer account record does not have Customer Central Access, the following will now occur:

      • Support Case created as per current functionality

      • The Support Case will include error code that will notate the cause of the login failure

        • Ex: ERR_363: No active contract within Salesforce

      • The Support Case also includes all fields that were entered in by the user during sign up

    • If Auth0 Detects that a sign-up error has occurred because there are duplicate contacts in Salesforce that matches the email address entered, the following will now occur:

      • Support Case created as per current functionality

      • The Support Case will include error code that will notate the cause of the login failure

        • Ex: ERR_100: Duplicate Contact Detected

      • The Support Case also includes all fields that were entered in by the user during sign up

    • If Auth0 Detects a Sign-up error for an Inactive contact, the following will now occur:

      • The System must extract the domain name from the email address entered upon sign up

      • Using the domain name extracted above, the system must query salesforce to determine if any contact records exist in Salesforce that:

        • Matches the same domain name as above

        • Is an Active Contact

        • Belongs to an Customer Account that has Customer Central Access

        • Is a Customer Central Admin

      • If the System retrieves one or many valid admin contacts for the step above, it must send an email to all these admins explaining that someone from their org has requested access to Customer central, along with instructions

      • The person requesting access must be CC'd on the email above

      • If no admin contact is found, or all admin users are "inactive", a support case needs to be created which must include a reason that "No Admin account found for this contact that tried to sign up and is not an active contact", along with all the details that the prospective customer had entered in while signing up

    • If Auth0 Detects that a sign-up error has occurred because no contact exists in Salesforce that matches the email address entered, the following acceptance criteria must be met:

      • The System must extract the domain name from the email address entered upon sign up

      • Using the domain name extracted above, the system must query salesforce to determine if any contact records exist in Salesforce that:

        • Matches the same domain name as above

        • Is an Active Contact

        • Belongs to a Customer Account that has Customer Central Access

        • Is a Customer Central Admin

      • If the System retrieves one or many valid admin contacts for the step above, it must send an email to all these admins explaining that someone from their org has requested access to Customer central, along with instructions

      • The person requesting access must be CC'd on the email above

      • If no admin contact is found, a support case needs to be created which must include a reason that "No Contact or Account found for this sign up attempt", along with all the details that the prospective customer had entered in while signing up

    • If the system Detects that a Partner Contact has tried to sign up and a login error has occurred, the following acceptance criteria must be met:

      • An email must go out to the Partner Contact that attempted to sign up explaining why they could not log in, and the steps required to get delegated access to their customer’s Customer Central instance

 

  • Hawkeye callout banner removed

  • Update App Store links on Product Release Page

  • Integrate Google Analytics for user tracking

  • Updated footer code to correct LinkedIn URL error

 

 

 

Release 1.0 (beta)

Release Date: 12th May 2018

 

  • Customer Dashboard
    • Cases overview of Active and Waiting on Customer cases
    • Create Case functionality
    • Contract Renewals/Overview
    • Overall Product Usage Summary
      • Includes Production Workflows, Forms, and Document Generation
    • Current Nintex Cloud Status
      • Scoped view pulled from status.nintex.com
    • Nintex Team overview
  • Company Profile
    • Overview of company details
      • Number of contacts
      • Location and company contact information
    • Information on Primary Partner associated with customer account
  • Contacts
    • Detailed information on each of the contacts associated with the account
      • Name, Contact Type, Email, Location
    • Allows users to update their own contact information
    • Allows Admins to add new users, and set permissions for users
  • Cases
    • Lists all cases that have been opened under the account
    • Provides easy filtering options on cases in 'Active', 'Waiting on Customer', 'Solution Provided', and 'Escalated to Dev' status
    • Provides users with an option to leave feedback on past cases and see an aggregated score of cases feedback
  • Usage
    • Provides Overall Usage Summary with quick visibility into the number of deployed production and development workflows, forms, and DocGen Packages
    • Can scope usage by Platform and/or Tenant
    • Can upload SharePoint 2016 On-Prem usage data
  • Licenses
    • In-depth information on Contracts and Licenses associated with the account
    • Show overall product entitlement based on active contracts
    • Can add custom names to contracts and licenses
    • Can quickly identify Tenant ID and Tenant Names associated with licenses by product
    • Can add new SaaS licenses
    • Can submit request for Renewal or Upgrade of contract
  • Product Releases
    • Downloads for current releases of products
    • Quick links for Release Notes and Install Guides
    • Can filter downloads by Platform and/or Product
  • Additional Resources
    • Quick links to 
      • Learning Central (with SSO)
      • Nintex Connect Community
      • Product Feedback (Uservoice)
      • Product Roadmap
      • Nintex.com
  • Contact Us
    • Quick links for
      • Phone
      • Feedback (for NCC)
      • Support Cases (links to case creation process)
      • Live Chat

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