Get Started With the Nintex Customer Service Portal

Document created by frank.field@nintex.com Employee on Jan 26, 2017
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Getting Started

The user that signed your Nintex contract is granted the role of “Admin” and will be the first user that is granted access to the portal. They will have the ability to grant access to all other users that would like access to the portal. Due to our security policies, Nintex Support will not grant access to the portal for users other than the person that signed the contract or the listed business owner.

 

To access the portal, please visit: http://customer.nintex.com

*Please Note: If you renew more than 30 days past the renewal date listed on your contract, all users will be deactivated and will need to be manually reactivated by an Admin from your company. Nintex will not re-enable users automatically however once the users are re-enabled, they will have access to all previous data.

 

Accessing the Portal

accessportal

Once your account has been granted access to the portal, you should receive a welcome email with a link that will take you to a page where you will be asked to set your password.

You will simply be asked for a new password when accessing the portal from the link in the welcome email. This password will be used for all subsequent logins to the portal.

 

Navigating the Portal

navigate the portalAfter logging in to the customer portal you will see tabs at the top of the page that will allow you to manage your Nintex account. On the home page you will find helpful links to various resources that are located outside of the portal such as the Nintex Community.  

 

 

 

 

 

 

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