Intermittent issues with Query User Profile or Update User Profile actions

Document created by nintexsupport Support on Dec 24, 2015
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Summary:

Workflows failing intermittently on Query User Profile or Update User Profile actions

Product:

Workflow for SharePoint 2013

Symptom:

Workflows failure on User Profiles action

Cause:

Timeout when querying User Profile database is causing this intermittence

Answer/Solution:

To workaround the timeout issue, you can add a 5-minute pause after the 'User Profiles' action.

There are also other options that can be utilized within the SP as explained below.  

1) To run a maintenance on their User Profile database: https://technet.microsoft.com/en-gb/library/ff681014.aspx

2) Increate timeout in User Profile service application: http://blogs.technet.com/b/jay/archive/2013/07/16/unable-to-populate-ad-containers-while-creating-a-new-ad-sync-connection-it-times-out-or-do-not-respond.aspx

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