pamela.denchfield

How to aggregate ULS logs for Nintex Support

Blog Post created by pamela.denchfield Employee on Oct 2, 2014

When working with Nintex Support, you may receive a request for merged SharePoint Unified Logging Service (ULS) log information from all front end servers. This article provides instructions on merging ULS logs.

 

It is important to first have correct Verbose logging turned on for the ULS trace log.

 

SharePoint 2016 - enable correct Verbose logging for Nintex and workflows:

1.  Go to your Central Administration > Monitoring > Configure diagnostic logging > Check box:

  • "Nintex Common"
  • "Nintex External Connection Components"
  • "Nintex Forms"
  • "Nintex Workflow"

2.  Then expand SharePoint Foundation > check box:

  • "Legacy Workflow Infrastructure".

3.  Scroll down and Select Verbose level for "Least critical event to report to the trace log", click OK.

 

SharePoint 2013 - enable correct Verbose logging for Nintex and workflows:

1.  Go to your Central Administration > Monitoring > Configure diagnostic logging > Check box:

  • "Nintex Forms"
  • "Nintex Live"
  • "Nintex Workflow"
  • "Nintex Workflow 2013"

2.  Then expand SharePoint Foundation > check box:

  • "Legacy Workflow Infrastructure".

3.  Scroll down and Select Verbose level for "Least critical event to report to the trace log", click OK.

 

SharePoint 2010 - enable correct Verbose logging for Nintex and workflows:

 

1.  Go to your Central Administration > Monitoring > Configure diagnostic logging > Check box:

  • "Nintex Forms"
  • "Nintex Live"
  • "Nintex Workflow 2010"

2.  Then expand SharePoint Foundation > check box:

  • "Workflow Infrastructure".

3.  Scroll down and Select Verbose level for "Least critical event to report to the trace log", click OK.

 

To collect Merged ULS logs in SharePoint:

1.  On one of your servers in the farm, open a SharePoint Management Shell window as Administrator

2.  Use the Merge-SPLogFile cmdlet in a SharePoint Management Shell window, with the time range starting five minutes before the error condition and ending five minutes after the error condition.

 

Example syntax:

 

To collect log information for an error condition occurring at 4:00 p.m. (16:00) on October 14, 2013, enter the following:

 

Merge-SPLogFile -Path "C:\Logs\FarmMergedLog.log" -Overwrite -StartTime "10/14/2013 15:55" -EndTime "10/14/2013 16:05"

 

Sending ULS logs to Nintex Support:


1.  Make sure to zip up the files, this will compress the log file dramatically.

2.  If the file is less than 5MB, send it using normal email provided with your case.

3.  If file is more than 5MB, please request an upload link from Nintex support.

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