What happens at the end of my subscription on Office 365?

Blog Post created by fhunth Champion on Dec 16, 2015

Today I wanted to edit a Nintex form and received this message


"Your subscription has expired. You will be unable to save or publish the form. Contact Nintex to renew your subscription"


I found out that you need to write to support@nintex.com to solve this situation.


Here below there is more help about this situation that it 's good to know.


What happens at the end of my subscription?

Nintex Workflow for Office 365 and Nintex Forms for Office 365 are each provided under a subscription license. Whilst an organization has an active subscription, users will be able to build and run workflows built with Nintex Workflow for Office 365 and build and run forms build with Nintex Forms for Office 365.

As a subscription expiry approaches, a number of communications, prompts, and warnings are displayed as outlined below.

60 days prior to your subscription expiry

The primary contact is notified that the subscription is due to expire in 60 days.

30 days to your subscription expiry

All registered contacts are notified that the subscription is due to expire in 30 days.

Nintex Workflow for Office 365: Visual prompts are added to the Nintex Workflow designer. Workflow history records are added stating that the subscription is due to expire. Nintex continues to notify all registered contacts of the upcoming expiry at regular intervals over the 30 day period.

At subscription expiry

Once a subscription has expired, you will no longer be able to save or publish workflows through the Nintex Workflow designer or forms through the Nintex Forms designer. Any existing workflows that are published will enter a suspended state.

Account details will be kept on record for 30 days following a subscription expiry, after which they will be deleted.

You can choose to renew your subscription period at any time in the last 3 months of the contract. Once a subscription is renewed, you will receive a notification acknowledging the subscription renewal and the new expiry date.

Note: You can request a temporary extension of the subscription for a period of 30 days to provide operational continuity whilst the renewal is being processed.

If your subscription is not renewed, you will no longer be able to modify, save or publish workflows via the Nintex Workflow designer or modify, save or publish forms via the Nintex Forms designer. Published workflows will be suspended when a Nintex action is executed. The subscription expiry period will last for a period of 30 days, during which you can export any relevantNintex related data before the workflow expires. Once the 30 days are complete, any data stored on Nintex servers will be deleted and is not recoverable.