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Coming Soon: Nintex Customer Central


We have some exciting news to share with you all about the forthcoming launch of our Nintex Customer Central portal.


Nintex is proud to announce the upcoming release, in March 2018, of the next generation of customer self-help web portal. In conjunction with our customers we have developed an innovative and intuitive self-help web portal.  


Tell me more!

These are some of the features that will be available in the portal:

  • Gain instant visibility to your usage summary of Nintex products
  • Ability to manage your Nintex licenses, renewing, upgrading or adding.
  • Ability to create and fully manage support cases
  • Omni-channel user experience between Nintex products
  • Access to Learning Central, enabling you to manage your consumption of Nintex training modules
  • Dynamic Knowledge Central tool enabling you to search for content across all Nintex assets
  • Access to product downloads, both current and previous versions
  • Ability to manage your own company and contact details
  • Unified dashboard leveraging all your Nintex touch points, including notifications


Sneak peek?

This is a sneak peek of the Dashboard (Design not final)


 Customer Central Sneak Peak



 Want to know more?

Over the coming weeks we will be launching a communication campaign with all our customers with further details and how to access the site.


We look forward to welcoming all of our customers to join us and experience the next generation of customer self-help portal.


We are yet to purchase Document Generation and forever finding ways to produce documents from list items.  We also don't have Print to PDF for Nintex Forms as we are on standard license, so it all requires rather a lot of work.  Some of the options we have considered in the past are, but not limited to:

  • Document library with columns and quick parts - passing the information from the list into the document library columns and using quick parts inside the document library to populate the document.  The workflow simply uses "create item" and adds the associated columns
  • Document library with content controls - use create item from the list to create a document in a library, and then use "update document" action in the workflow to update the content controls
  • SSRS reports - use reports to look at the list item data that can then be exported to word, pdf as required


I recently tried both document library approaches to create a document using a template from workflow and both kept giving me this error when opening in Word:


"We're sorry.  We can't open test because we found a problem with its contents"

Details:  No error detail available


I thought it was the order in which the document was being created and updated.  Or the information that was being passed in.  I raised a support ticket and we decided it was the table of contents causing the issue. This issue has recently been fixed so we upgraded workflow to no avail.  I wasted days and days and grew a few (more) grey hairs.  Then my lovely colleague and friend, Tosin, noticed that my document template attached to the document library was dotx format (word template).  This seems perfectly reasonable right?  Apparently not with this type of work.  I re-created my templates; one with quick parts and the other with content controls to be docx format.  And voila - they both work!  I haven't seen anyone mention anything like this on the community so I thought I should blog about it so that I can hopefully save others the stress I have had for the past couple of weeks (and also so that I don't forget next time I have a requirement like this).

Roll on the purchase of Document Generation!!

I have some details to share about big changes coming to the Nintex Connect community!


You may have seen my previous announcement about it: New Year, Renewed Community. The quick version of that post is that since the software underpinning our community is facing the end of its useful life, we're moving to a new platform -- very soon. In fact, we plan to launch the new community in time for the Nintex xchange conference, Feb. 26-28 in San Diego. (You're registered, right?) Here's a preview of what to expect.


What's happening when?

In order to launch the new community by our target date, we need to shut down this site and fire up the other one. This platform will be unavailable starting February 22nd.  We'll put up a sign to let people know what's happening, but now you know.


Between now and then, expect to see some areas of the community blocked to new content. I'll try not to do that until the last minute, as I don't want to prevent you from getting answers. However, we have to decide at some point that we're moving what's here to the new location, and we need to pick a stopping point so we don't leave stuff behind.


What will our new community be like?


For starters, It's going to be organized a little differently. 


Instead of somewhat vague titles like "Getting Started," with a few product areas thrown in, we're planning to organize the Q&A categories by what you're trying to do.  So, when you log in, you will see areas like "Workflow," "Forms," "Document Generation," "Analytics," etc.  Beneath those categories, you'll find a list of platforms you are likely using. 


So, if you have a question about building a workflow in Nintex Workflow Cloud, you'll go to "workflow" and then Nintex Workflow Cloud.  We haven't built the interface yet, but this picture gives you an idea how we're approaching it:


Some of our members report having a hard time figuring out where to put their questions, and with the new structure, they should be able to find things more easily. Sure, there might be some overlap, but this should cut down on confusion. Plus, at Nintex, we look at our array of capabilities as a platform, not individual products. This is a step in moving the community in that direction, too.


What this means for your existing content:


Q&A: We're bringing our questions and answers over to the new platform.  If you asked it here, you should see it there.


Blogs: I'm still working on where, or even whether, we will permit members to share blog posts. I'll give you an update when I have one.


The Nintex Product Blog content is going to merge with our corporate blog.  So, look for a product channel in the corporate blog in the very near future. Same writers, same content about the value of our platform and its new features and capabilities. Just a new location.


Documents/Downloads:  To streamline processes for our customers, we'll no longer have duplicate links to product downloads, Release Notes, or knowledge base content which are in the Customer Portal.  Support cases will still be opened at the Support site. Areas that don't get much traffic (like the Nintex Gallery) will be archived.


How points and badges will work:


Some of you love earning badges and points and showing up on our leaderboard. Truth is, I love how much you love it, so we will have what's called "gamification" in the new community, too. It will work a little differently there, and I'll post a blog on that later. But the main thing to know is that in our new community, you'll have an opportunity to earn a "rank," not just a bunch of points. You earn rank by providing content of value, not just doing a lot of activity that may or may not be of value.  Here's a look at how rank, badges and the like appear in my profile on the Lithium community for community managers:



The community score is a number that represents influence based on feedback to the content you post.  You rank up when other members value your contributions.  The more value you provide, the higher you'll rank.  And it's not a game with only one winner.  Many people can be "valued contributors," or even "experts."  Just like real life.  This allows newcomers to raise their rank without worrying that they can never "catch up" to people who are seasoned Nintex veterans just because they've earned more points. But there will also be more and more ways to raise your community score, so highly-active users will always have something to strive for. See those badges above? More on those later, but those are earned, and can be put together to earn "trophies."  It's going to be much more involving and interesting than our current leaderboard.


Some things to know as we get closer to launch:


  • I'm going to start closing off areas of our community to new content to simplify the move.  For example, the Dev Talk is closed to new questions so I can move them to a better place in this community before we move the lot to the new platform.


  • Your inbox messages won't be transferred to the new platform. Nor will status updates. If there's something in your inbox you want to keep, copy/paste it somewhere before February 19th. I can't access your inbox now, and won't be able to after the move, either.


I want to thank you for taking the time to read this update. There's more to come. Be sure to "follow" me (hover over my name above and click "follow" on the pop-up card) so you can get notifications when I create new content. And follow me on Twitter, where I'll post updates like this.


I'm looking forward to the new community rolling out, and your participation in it!

So I made a rooky mistake and thought I would share so that you can all see that I am only human too, and sometimes, no matter what experience you have working with certain technologies, oversights can be made...

I had a very old solution (not mine) that used an InfoPath form and a workflow that run on all updates with a Run if action at the very beginning checking if the email flag was checked.  This had been working fine for a long time but the customer reported that they wanted the form slightly changed.

In good old fashioned InfoPath style, it informed me changes had been made in the list that needed to be reflected in the form (and rather unhelpfully didn't elaborate on the changes).  I needed to add this change for the customer so I accepted and published.  User was happy for a day or so until they realised that one of the dropdown controls had become unbound...!

I won't bore you with the details, but here is what I did.

  • the column was missing for whatever reason in InfoPath
  • time was limited so I created an additional column in my list, and used that in the InfoPath form
  • Using quick edit, copied the data from old column to new column


All perfectly reasonable right?  But what did I forget...?  Oh yeah, that workflow that run on modify of every single item.  That particular workflow emailed about 50 important people in my organisation...  and I sent 65 of them!  (shudder).

So after 24 hours of sobbing and panic, I calmed down and realised that this mistake was a simple one; one anyone could have made.  No process in place would have prevented it as I simply overlooked it.


Feel free to make me feel better with your rooky mistakes in the comments below... 

Many thanks to the people who hit the top 25 on our community leaderboard in 2017!


The top members of the leaderboard get there because of their contributions to the community. We reset the points to zero every year and see who bubbles up to the top.  Every few thousand points, you earn a new reputation level, the top one being "Rock Star."


Well, we had FOUR Rock Stars this year!  Congratulations to Marian Hatala, Cassy Freeman, Tomasz Poszytek and Rhia Wieclawek!


The contributions of all our members are valuable because they contribute to what makes this community so great: people coming together to ask questions, find answers and share knowledge. Here are the rest of the top 25:

Fernando HunthChris Ben, Jesse McHargue, Mike Matsako, Enrico Knapp, Andrew Glasser, Ryan Greenaway, Paul Crawford, Brendan Murphy, Giacomo Gelosi, Courtney Vargo, Lachlan Ainley, Eric Harris, Dan Barker, Sam Sysum, Aaron Labiosa, Chris Ellis, Manfred Lauer, Joshua Tan, Lakshmi C, and Brad Orluk.  Their point totals are in the images below.


Following our annual reset of points last January, I set our highest reputation level at a lower level - 20,000 points. It used to be a virtually impossible 80,000 points. My rationale was that I wanted to see how many members would reach the highest level in our community if we only made it a teensy bit more attainable.


Nobody had ever accumulated even 20,000 points, so I thought perhaps we'd have one person. Winding up with four is pretty amazing.


Points are accumulated for the contributions made in the community. From a couple of points for receiving a "like" to a couple dozen or so for receiving an answer marked correct.  The top contributors provided a great deal of value to the community, not to mention personal time, to help mark hundreds of answers in 2017.


It's worth noting that the mix of people says a lot about Nintex Connect. A lot of communities are dominated by one type of member. We have a nice mix of customers, Nintex Partners and Nintex employees in Connect.  And they all contribute to a helpful atmosphere that makes this place great. 


xchange banner


I hope you'll take the opportunity to make our connections personal by registering for our Nintex xchange conference.




As you may have already noticed, we have reset our points scheme for 2018. You can read about that annual event here.  I'm not going to set a new ladder for 2018 because we're going to have a new way to earn community cred in a new community! You can read more about that here: New Year, Renewed Community.


I wish you all a great 2018!



As we prepare to embark on a new year, I'm spending a lot more time looking forward than I am looking back.  That's because there are big changes in store for the Nintex Connect community, and I'm very excited about them!


Here's what's happening, why, what that will mean to the community, and when you can expect things to change. 


The biggest news is that we're moving our community to a new platform!  I thought it might be helpful to provide a little timeline about our community to explain what that means.


Long-time members may recall that this will actually be the second time we've announced a move for our community.  Nintex once had a set of forums for several years before moving to community software (called Jive) in the summer of 2014.  We spent three years growing from a few thousand members to about 20,000 today. This past spring, we learned that Jive was purchased by an enterprise software company called Aurea...




Aurea decided this past summer that it wasn't going to pursue the external community business any longer.  That's a community like Connect, which is for a company's customers and partners, not just their employees.  Aurea sold that part of the business to another company, Lithium.  Lithium is a long-time leader in the social business software space.  After careful exploration, Nintex decided to move forward with a migration to the Lithium platform. In part, that's because Lithium has committed to folding the best of Jive into it's own platform, which has some great features of it's own, as I'll get into in a bit.  We'll be joining some successful communities that use the same platform, such as Bose and StubHub.


We'll also be one of the first Jive customers to move, so Lithium has committed to moving us quickly, with minimum disruption to you, our members.  Lithium has put the wheels in motion by assigning us a team experienced in making these transitions.  And Nintex has already corralled the resources needed, too. I've met with people across several departments, and we're ready to get to work.


We're not just "changing the drapes" in our community with this move, we're making it better experience! In addition to being on a platform that will have fewer bugs and more regular updates than we have now, we'll have other features. One big one is that we're working on providing a single sign-on experience, so that if you log into the community or the customer portal or the new Learning Central, or Partner Central, you can move seamlessly among them without having to use a separate registration.


It's also going to be easier to find what you're looking for,  interact with and help your fellow community members, and there'll even be a new way to earn your community reputation.


Perhaps best of all for some of you, after this last time, we will stop doing the annual resetting of points!


I'll provide more details in regular updates as we start building the new community.  But if you want to be one of the first to see the new community, I recommend attending Nintex xchange, because we plan to unveil it in a session at the conference in February.


Thanks for being with us, and for coming along as we move.  I am confident it's going to be a great experience!

You can download the Nintex Form, Workflow and List template here.   


Why Document Generation?

Consider this scenario where departments wants to create a Human Resources NDA for external vendor, Sales department requires sales quotes, Management requires report etc in various Office formats such as Word, Excel, PowerPoint etc.



These processes are extremely manual and tedious as follows:

  • Ad-Hoc documents
  • Take too long to create
  • Opportunity for errors
  • And most importantly, no integration with other systems.


 Therefore, hampers the productivity of an organization. 

What is Document Generation (DocGen)?        

Nintex Workflow helps to generate documents by connecting relevant department, leverage your business process and content in your digital workplace. You also have opportunity to integrate other systems such as Office 365, Box, Salesforce and you can also utilize Adobe Sign or DocuSign for electronic signatures.



With DocGen you can connect to ANY DATA and not just Office 365 but you can get from Microsoft Dynamics, SQL Data. ANY DOCUMENT (Office Documents) and it could be NDA, Contract, Supplier Information etc.  ANY DELIVERY which could any platform such as Dropbox, Box, Microsoft Dynamics, Adobe sign.




Below are some samples for Generating documents across teams and functions.




Document Generation Benefits


  • Productivity - Automate the generation of standardized documents.
  • Configurability – Assemble documents using data from business application, all inside Office 365
  • Accuracy – Ensures consistency and accuracy in business-critical documents.         




Step by Step


  • Create and configure the custom list

    You create a custom list named Supplier Contract Form.

  • Nintex Form

    Make a simple Responsive Nintex Form 

  • Nintex Workflow  

    Part 1: Section Document Generation Action
    For Document Generation, you a couple of Workflow variables. These Nintex Workflow variables will be used in our WORD document dynamically. You need to fill all the variables that you used in your Nintex Form as shown. 

    Drag and drop Set Workflow Variable action and configure as shown:

    You need to get ALL the Nintex Form into Workflow variables.

    Drag and drop Document Generation action and configure as shown:

    In the Document templates section, click on the Add document template.

    You need locate a SharePoint Document Library in the Template document library section. In this example, you can create a sample document library called “ContractTemplates”.

    b) Upload any WORD document in this document library. You can name it ContractTemplates.docx. This is an ordinary word document.

    Click on the Insert button.

    Once you have chosen the template, click on “Tag Document

    e) A word document will open as shown below. It has to be noted that all Workflow variables are referenced here within the Nintex Document Tagger which makes the magic. You can drag drop Supplier Name from the Nintex document tagger and drop to Word document. You can do the same for other workflow variables. Once you are down, you can close off the word document. 

    Part 2: Section E-signatures with Adobe Sign

    Drag and drop Adobe Sign action and configure as shown:

    a) Initiator MUST have an Adobe account, otherwise your workflow be suspended.

    b) You can configure when the agreement will be expired. In this example, we set to 2 days.   

    c) In the SharePoint relative URL, you need to supply the relative path of document library. Please note that you have to use PDF extension. Otherwise you will get File not found error. 

    Remaining part of workflow is straightforward.

  • Walk through the solution 

    Assume, your organization (Contoso INC) wants to send the Supplier agreement to a service provider/vendor who does not have Office 365 account. Let name the service provider InfoSys India and the person how in charge for this contract is John Smith who has Gmail Account. He does NOT require Adobe Sign account either.   

    You fill the form and Submit

    After few seconds, the workflow status show “Generating Supplier Agreement”

    In few seconds, a PDF document (Powered by Nintex Document Generation) will be generated

    and you can see the all the agreement details for the Supplier agreement as shown:

    Now, something you have to take note. Adobe requires Nintex to authorize this “Supplier Account” document as shown:

    You as Contoso admin have to click on the “Authorize 'Supplier Agreement' Nintex workflow to use your Adobe Sign account

    You as Contoso Admin needs to login:

    Nintex workflow will subsequently use your Adobe account for subsequent workflows.  

    Now, let’s switch and check how John Smith will receive this Supplier Agreement document in his email. He will receive a “Supplier Agreement – InfoSys Indialink to review the document.

    Also note that you have 2 days expiry. Therefore, the document will be active only till 15 Dec 2017. 


    He reads the Supplier document and at the end he has option put his digital Signature as shown:

    Later he signs digitally with many options such as by Typing, Drawing, image or Mobile. 

    John decided to Draw his signature and click on Apply button.

    At the end, he signs with date and time:

    Next, screen asks if John wants to sign for free trial. He can just download the agreement.

    Contoso INC will receive an email with digitized copy in PDF format with John’s digital signature.

    You can download the Nintex Form, Workflow and List template here

    I hope it will help the community.

(UPDATE for January 4th at the bottom of the post!)


It's time for our annual reminder that we're going to zero-out the points in the community and re-start "the game!"


It has been our habit to erase points at the end of each year, declare the top people on the leaderboard our champions, and start over.  Champions typically have an icon like this next to their names: champion badge


resetWhy reset?


Well, given the way gamification is set up on our community platform, a new member has no way of racking up enough points to show up on the leaderboard, no matter how great their contributions might be.  Resetting the points provides an incentive for everyone to see what their contributions will do.


Has it worked?  It seems to.  We've had a new champion atop the leaderboard all three years of this community. 


And, we're doing it again.  Sometime around Dec 31, our platform provider will delete the points for us and we'll start over in 2018.  And here's a little teaser: Our reputation game is going to change dramatically next year. I'll say more in future blog posts, so follow me and keep your eyes on our homepage and Twitter feed.


Is this annual move a disincentive to long-time members who've made grate contributions to the community? It might feel that way, but existing content is really a sort of head start on earning points in the new year because any interactions with it are easy ways to accumulate status points. And even though a new person has landed at the very top, a lot of familiar names wind up in the top 25 annually.


As a reminder, we've done this every hear, and here are two examples:

It's Time to Reset the Points Again! 

Points to Reset for New Year! 


For fun, here's a look at the list of winners from the first year the community launched: Nintex Connect 2014 Winners  I'll publish another list at the end of 2017.


You still have time to accumulate points and badges. Here's how: Badges and Earning Points on the Site 


Enjoy these last few weeks of 2017!


NEW:  Our platform provider encountered a problem resetting our points. So, you get to live with them a few more days. Before they disappear.  But I expect the reset to happen any time now. I'll follow up when the reset is complete.

You can download the Nintex Form, Workflow and List template here.  



This blog post is based Nintex Documentation about how we can leverage DocuSign actions in our Nintex Workflow. The Nintex connector for DocuSign helps customers with greater ability to drive automation by incorporating e-Signatures capabilities in our Nintex Workflow.

With easy to use Nintex Drag drop designer, Office 365 customers can use configurable DocuSign actions. Nintex Connector for DocuSign for Office 365 has following actions:

  1. DocuSign download document
  2. DocuSign populate template
  3. DocuSign retrieve envelope status
  4. DocuSign send document
  5. DocuSign send envelope

Using the workflow actions included with the DocuSign Connector pack, you can send documents in DocuSign envelopes, retrieve the status of DocuSign envelopes, and download documents from DocuSign envelopes.


  • Active Office 365 Subscription with SharePoint Online.
  • Trail or Nintex Subscription for Office 365.
  • You should have to DocuSign sandbox (developer) or 30-day trail account.

Step by Step



  • Create and configure the sample document

You create a sample Word Document named SampleNDA.docx. Later use it to specific Document Library in SharePoint. In my case I uploaded to Shared Document/SampleNDA.docx

  • Provision a custom list 

    Add two columns as follows: 

    Attendee Name, Single line of text, Require
    Attendee Email, Single line of text, Not Required

  • Configure custom list workflow

    Once the sample list workflow is created, you need to add workflow actions to construct a workflow that performs the following five basic tasks. Perform the procedures for each basic task, in the order listed, to configure the sample list workflow:

      Starting the workflow

      This task updates the workflow status for the attendee and sets workflow variables used by the sample list workflow.

      Sending the document

      This task uses the DocuSign send document workflow action to send the document to the attendee, so the attendee can use DocuSign to review and respond to the request.

      Polling envelope status

      This task uses the DocuSign retrieve envelope status workflow action to poll the status of the DocuSign envelope that contains the document to be reviewed by the attendee. Once the attendee has reviewed and responded to the request, the workflow updates the workflow status and responds based on the state of the DocuSign envelope.

      Downloading the signed document

      This task is performed only if the attendee has successfully signed the document in DocuSign. At this point, the sample list workflow downloads and attaches the signed document to the current item in the sample list.

      Deleting the attendee

      This task is performed only if the attendee declined to sign the sample document, or if the sender voided the DocuSign envelope that contained the document. At this point, the current item in the sample list is deleted.

    Starting the workflow 

    Set up a few TEXT workflow variables as follows:








    We need 3 Workflow Variables as shown below. 


    Add a new Set Workflow Status workflow action to the design canvas, and configure it so that the value of Status is set to "Started".

    a) AuthorizingUser:
    Add a new Set Workflow Variable workflow action to the design canvas, and configure it so that it sets the value of the AuthorizingUser workflow variable to the email address of an appropriate authorizing user in DocuSign.

    Note: AuthorizingUser account MUST be on DocuSign account.


    b) DocumentToSendURL: Add a new Set Workflow Variable workflow action to the design canvas, and configure it so that it sets the value of the DocumentToSendURL workflow variable to the relative URL of the sample document to be sent by the workflow.
    For example, if you uploaded the sample document to the Documents section of your team site, the relative URL should resemble the following example: /Shared%20Documents/SampleNDA.docx



     c) FileName: Add a new Set Workflow Variable workflow action to the design canvas, and configure it so that it sets the value of the FileName workflow variable to NDA.docx.

    • Sending the document

      In this DocuSign action, need to configure a couple of items:

      Authorizing User: this is one of the most important part as you may get Workflow Suspended error if it’s not configured properly.

      You set the Workflow Variable which you have defined earlier.

      Content to Sign:  In this step, you can specify site relative URL to the document in a document library. In our example is Sample Documents/SampleNDA.docx and you set the Workflow variable to DocumentToSendURL.

      File Name:
      Set the Workflow Variable to FileName. 

      Recipient email:
      You use List lookup and set Attendee Email which a part of List.

      Recipient name:  Set the current item for the Attendee Name.

      Email subject and message:
      specific a descriptive subject and message. 

      Envelop ID:
      Set the Envelop ID. 


    • Polling envelop status

      In this DocuSign action, the workflow uses the DocuSign retrieve envelope status workflow action to poll, once per minute, the status of the DocuSign envelope that contains the document that was sent earlier in the workflow, as part of the previous task. 

      Therefore, you need to drag drop Loop with Condition action FIRST and configure it.

      Expression: You set the Workflow Variable “Status” which is defined earlier and use “In Progress” 

      Next, Workflow action will be Pause for Duration and configure it to 2 minutes.

      Now, you need to configure the DocuSign Retrieve Envelop Status and you can use this configuration as shown below:

      For troubleshooting purposes, you can log the Envelope ID and DocuSign Status.

      Downloading the signed document

      In this task, the status of the DocuSign envelope that contains the sample document for the attendee has been set to a status code other than "In Process", so the workflow uses a Switch case to check for one of the following status codes:

      Completed - The envelope has been completed by the recipient.

      Declined - The envelope has been declined for signing by the recipient.

      Voided - The envelope has been voided by the sender.

      The workflow uses the DocuSign download document workflow action to download the signed document and attach it to the current item in the sample list and ends the workflow.

      The DocuSign download document workflow action downloads a document from a DocuSign envelope as either an attachment for the current item in a list or library, or as a server relative URL to a document library within the current site.

      You can configure other switch cases as well

    • Walk through the solution

      Assume, your organization (Contoso INC) wants to send the NDA to a service provider/vendor who does not have Office 365 account. Let name the service provider John Smith who has Gmail Account. He does NOT require DocuSign account either.   

      You fill the form and Submit

      After few seconds, the workflow status show “Sending”

      The workflow history will display all your Log entries. These are very useful for troubleshooting. 

      Now, let’s switch and check how John Smith will receive this NDA document in his Gmail account. He will receive a “Review Document” button to review the NDA.

      Once John clicks on Review button, he will be redirected to DocuSign site. He has to read and agree on Electronic Record and Signature Disclosure clause and click on Continue button        

      He reads the NDA document and at the end he has option put his digital Signature as shown:

      Later he signs digitally and click on Finish button

      Next, screen asks if John wants to use DocuSign for 30-days trail. He can simply click on No Thanks option.   

      The document is completed and John will get a digitized copy in PDF format with his signature in his Gmail account.

      Contoso INC will receive an email with digitized copy in PDF format with John’s digital signature.

      After a few minutes, the workflow will be completed as well and able to view the log history.

      You can view the document in the Attachment field

      and attached field has John’s signature.

      I hope this blog post is useful for you.   

      You can download the Nintex Form, Workflow and List template here.  

    If there was one piece of advice I could give you, it would be to wear sunscreen.  If there were two pieces of advice, it would be to wear sunscreen and come to xchange 2018.  You'll need that sunscreen in San Diego!  Think about all the Nintex-related things you do throughout the year: ask questions, attend user groups and other related conferences, attend webex updates and place support calls.  Lots of stuff right?  Well think of all that crammed into a couple of days.  That's what xchange is all about.


    I've attended the two previous Nintex conferences and come away from both full of motivation, ideas and a quest to make the world a better place through digital transformation.


    Let me start by telling you about one thing that isn't officially promoted: fun, fun and more fun!  Each day is jam packed with interesting topics that you will lean so much from but that's only half the equation as far as I'm concerned.  The second half is to make those important connections inside the Nintex community.  You will meet Nintex staff, vTEs like me, partners and other customers.  Each person has a unique perspective on how Nintex can help them and what is a better way to share these stories than over a beer or a wine?  Last year us fellow vTEs got together and participated in an Escape Room challenge.


    We come from different parts of the world so that evening was the first time many of us got to meet in person.  It was very interesting watching how the different personalities interacted together.  I can't wait to see my new buddies again.


    The speakers and topics have been released, and the line-up, once again, is fantastic.  Assuming no clashes, here's are my must see sessions for my specific interests:


    Customer Success: How Naylor Love Builds a Safer Workplace

    I have to attend this one because I'm co-presenting with Lee Harris!  If you want to hear about construction, cranes, avoiding people getting squashed by cranes, integration with lots of systems then come along to this.


    A Digital Transformation Journey at Hawke's Bay Regional Council

    Fellow New Zealander kaylie Hammond will be attending her first xchange conference and has stepped up right away to show what's been happening at the HBRC.  It's always wonderful to hear how they have progressed each year.


    Analysing Your Workflows with Nintex Hawkeye

    Hawkeye is new for lots of us.  We know Beacons transmit data to Hawkeye but what should we transmit? What do we do with it when it arrives there? How do we manipulate it?  This session is going to be very useful!


    Creative Xtensions in NIntex for Office 365 and Nintex Workflow Cloud

    IoT is going off.  I see Nintex as the glue that is going to tie multitudes of systems/devices together and want to be at the forefront of this revolution.


    Customer Success: Digitizing the Transport Industry with Workflow and Content Automation

    Kimberley Morrison is very passionate about Nintex and uses it a lot. I'm really keen to hear from someone who uses Nintex pretty much every day.


    Do This -- Don't Do that: Best and Worst Practices for Workflow, Form and Overall Solution Design

    Mike Fitzmaurice is one of the masters.  He has YEARS of experience.  You never want to miss a Fitz session.  I guarantee you will learn something new - no matter how experienced you are.


    Migrate & Deploy - How to Copy and Move Your Workflows and Forms

    I speak to more and more organisations migrating from on-prem to o365.  It's not that easy but it's certainly made easier when you have the experience and tool set of Sharegate behind you.


    Nintex Mobile and Mobile App Studio Deep Dive

    Andrew is the most experienced Nintex professional I know.  His session on mobile last year was highly informative and entertaining.  I expect exactly the same this year.  No pressure Andrew Glasser!


    Practical Nintex Governance

    In my time, I've seen a few rogue workflows.  They do the same thing but have been developed by two different people from two different parts of the business.  Martin Harris always approaches his projects with a practical yet efficient style.  Can't wait to learn from him in this session.


    Save Time and Money with Reusability

    Isn't the rule of IT buy before you build. Reuse before you build?  Well Chris Ellis is going to wear a kilt and show us how to do this across all the Nintex products.


    Ten Years of Tears, Why Didn't I get DocGen Sooner?

    Rhia Wieclawek is one of the first people to adopt DocGen when it was announced for the Nintex platform. I'm really looking forward to her insights of how she has used it to produce documents that we've never been able to produce before.


    Xtending Nintex Workflow Cloud with Azure Functions

    I often get asked shall we use Flow or Nintex or PowerApps or Nintex.  That's not the right question, it should be "How can I leverage the tools available to me to get the best result?"  Our San Diego resident Tom Castiglia will show us how Nintex and Azure Functions work together in perfect harmony.



    Having written these down, there were many sessions that I feel bad for not mentioning because they look awesome.  At the same time, it would be a bit pointless listing every session.  It is going to be difficult to choose when the timetable is released!


    I hope you can join the conference - register here if you can.  Good luck for choosing what sessions you want to attend.  Hint: come to mine and don't forget the sunscreen 


    I found that in our demo Microsoft 365 tenant, there were Nintex updates for Nintex Form and Nintex Workflow as shown:

    Nintex Workflow for Office 365 (Version:

    Nintex Form for Office 365 (Version:  

    But I got some hiccups while updating Nintex Apps for Office 365. So, let me give a step by step guide to update Nintex Apps.    

    Step 1 

    Issue: Nintex Forms for Office 365 within SharePoint Online, there is no option update from SharePoint Online Store

    Follow this URL (Dated: Aug 8, 2017)

    Step 2:

    Sign in your Office 365 credentials and Nintex Form will be updated.  

    Step 3:

    Even after Nintex Form App update, it will still show, “An update for this app is available”.

    Next, click on Nintex Form App. 

    Step 4:

    This time around you will able to get the button, GET IT as shown:

    Follow this URL  (Dated:  29, Feb 2016)    

    Step 5:
    In few minutes, Nintex Forms and Nintex Workflow Apps will be updated.

    The steps may wary for different Office 365 tenants a bit, this is overall process may help you.   


    Nintex Products used for customer: 

    • Nintex Form 
    • Nintex Workflow 
    • Power BI reports backed by Nintex Form. 




    Before using the Nintex Workflow Platform, Customer’s HUMAN RESOURCES uses MANUAL PROCESSES to track EMPLOYEE MANPOWER, DEMOGRAPHY, DIVERSITY and LEARNING & DEVELOPMENT for their regional Human Resources departments. As a result, they were OVERWHELMED WITH EMAILS and the overall human resource department BUSINESS PRODUCTIVITY WAS IMPACTED SIGNIFICANTLY.     


    With the use of Office 365 and Nintex Workflow & Nintex Forms, Nintex Partner helped customer to develop and create a more efficient system to automate their Nintex form and Nintex workflow.

    1. Customers had business rules and validations such as employee productivity, number of sick leaves, employee training computations, budget etc. for HR department across all the geolocations. NINTEX FORMS and customized TASK FORMS were used for all the CALCULATIONS, VALIDATIONS and FORMULAS.

    2. Nintex Partner implemented a NINTEX WORKFLOW STATE MACHINE is used for scalability and future usage. The workflow is SIMPLE type but VERY WELL DOCUMENTED. The workflow is used by regional STAFF, MANAGERS and global MANAGEMENT.

    The primary use for the human resource department is to generate REPORTS and DASHBOARDS for their regional branches. The GLOBAL HUMAN RESOURCES DEPARTMENT could view their DASHBOARDS and KPIs for each region worldwide using MICROSOFT POWER BI integrated with Nintex Form. 

    Solution Design for the customer with screenshots. 


    Nintex Form: 

    Power BI Reports backed by Nintex Form:


    Power BI Reports

    Power BI Reports

    Power BI Reports

    Power BI Reports

    Power BI Reports

    Power BI Reports

    Power BI Reports

    Nintex Products used for customer: 

    • Nintex Form 
    • Nintex Workflow 
    • Nintex Mobile / App Studio 
    • Nintex Hawkeye 



    Client embarked on Office 365 and engaged a service provider to design their Nintex form and Nintex workflows. Nintex form & Nintex workflow started behaving in an under-optimal manner DUE TO PERFORMANCE ISSUES. The system had BECOME UNSTABLE and started throwing cryptic errors. The primary reason was due to POOR APPLICATION ARCHITECTURE and DESIGN. SharePoint lists involved in the design contained more than 200 columns and had 8 workflows which were sequential in nature, not streamlined and simplified.  


    NINTEX Partner proceed to PROPOSE A NEW DESIGN with streamlined workflow processes.  The new design had a main list with FEWER COLUMNS and majority fields were kept within the Nintex form which REDUCED THE NINTEX FORM LOAD.

    A single NINTEX WORKFLOW was used the state machine for IMPROVED MAINTENANCE of a workflow in the FUTURE. The workflow is COMPLEX type but VERY WELL DOCUMENTED.

    Customer had a requirement to check if system could find any SUSPENDED/FAILED WORKFLOWS. The system should email the system owner a list of all suspended workflows. NINTEX Partner made CUSTOM POWERSHELL SCRIPT with NINTEX APIs that sends a weekly email to the system owner.

    Client also used NINTEX HAWKEYE to gain insights into their workflow usage, user’s PARTICIPATION and view how MANY PEOPLE were using Nintex. It is particularly important for them as they have many branches worldwide and they can find bottlenecks for specific regions. 



    Solution Design for the customer with screenshots. 



    Nintex Form: 


    Nintex Workflow: 


    Nintex Workflow


    Nintex Mobile / App Studio: 



    Nintex Mobile



    Nintex Mobile

    This is something that threw me for a loop for longer than I care to admit. When you are updating a Word doc to use with content controls that are updated from a Nintex workflow, you cannot just save the document with the "Save" icon in the toolbar depicted in the screenshot below:


    You must use the File - Save As method and be sure to navigate to the library where the document is stored and overwrite the existing Word doc there.



    This may seem elementary to some, but I'd like to document it to save others some trouble.

    Seems like only yesterday it was February 2017, and I was in New Orleans at InspireX meeting everyone, and giving my very first conference presentation on governance. Now here we are, November already, and I'm eagerly starting the countdown to XChange 2018. 


    On the fence as to whether or not you should go? Here are my top 3 reasons why it's a valuable trip:


    3)  The Experts Lounge


    Imagine this: a huge, ballroom-esque room, full of round tables, with 10 seats each. Each table has a card, much like at a wedding, denoting who is to sit there -- however, this is denoting the type of expertise available at each table. Document Generation. Advanced Workflows. Hawkeye. Drawloop. Every topic is covered, and there is a group of people there discussing the ins and outs of each. Ever had a question and wanted a Nintex expert to answer it to your face? This is the spot.


    2)  Learn About All Nintex Offerings


    Wonder if you're missing out on something Nintex has to offer because you aren't always up to date on the latest and greatest? Get a crash course in everything available to you just by walking through the corridors at Xchange! New technologies and plans are unveiled, and all products are showcased. Sessions are so varied that you can come in as an elite veteran or a Nintex newbie and find a mitful of talks to attend that are perfect for your level of learning. Last year, I went from a session explaining how to program and create my own actions, to a session about what you can find in the community & how to browse it successfully!


    1)  A Wealth of Inspiration


    Leaving the conference last year, I had lists and lists of things I wanted to learn more about and achieve over the course of the next year - things to improve the work I was doing, to assist my company's efficiency, and to further contribute to our corporate goals. Things I'd never even considered before, that I'd had the opportunity to see in action. Things I'd previously been scared of trying, that I now felt confident I could attack and conquer. 



    These are my top three reasons for going to the conference in terms of what I can gain as a professional person at the con - but - let's be honest here; my true #1 reason to go is the fantastic friends I've made. Anywhere I go, anywhere I speak, I know there's a Nintex friend among them. This is a great bunch of folks.



    CLICK HERE to register now and save!

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