Introduction
Due to the deprecation of the Dynamics 365 Regional Discovery service and the complete shut down of the service on the 21st of April 2021, Nintex are releasing fix packs for all K2 versions to enable customers to continue without interruptions.
If the Fix Pack is not applied a 404 error will occur when using the Dynamics 365 CRM Service Instance.
See the article from Microsoft regarding the deprecation of the Dynamics 365 Regional Discovery service:
How to know if you need to install this Fix Pack
- If you have a CRM Service Instance and your CRM Service Instance URL starts with https://disco.crm......, then you need to install this Fix Pack.
- If you have a CRM Functions Service Instance, you need to view the Input Property to see if the URL starts with https://disco.crm......, then you need to install this Fix Pack.
NOTE: After installing the Fix Pack, the URL will still display as https://disco.crm. The fix is to automatically replace this in the background with the correct URL.
Prerequisites
You need to be on the latest available Cumulative Update for your K2 version to be able to install the relevant Fix Pack. Here is a list of the versions and latest Cumulative Updates:
- K2 Cloud Update 15 Fix Pack (No Customer Action Needed)
- K2 4.7 December 2019 Cumulative Update
- K2 Five (5.0) November 2019 Cumulative Update
- K2 Five (5.1) November 2018 Cumulative Update
- K2 Five (5.2) October 2020 Cumulative Update
- K2 Five (5.3) November 2020 Cumulative Update
- K2 Five (5.4)
To determine which cumulative update or fix pack has previously been installed in your environment see KB001893.
If you need to install one of these Cumulative Updates go to Product Release and filter according to K2 Products.
Resolution
Install the Fix Pack for the K2 version relevant to you:
- K2 4.7 December 2019 Cumulative Update Fix Pack 08
- K2 Five (5.0) December 2019 Cumulative Update Fix Pack 04
- K2 Five (5.1) November 2018 Cumulative Update Fix Pack 39
- K2 Five (5.2) October 2020 Cumulative Update Fix Pack 05
- K2 Five (5.3) November 2020 Cumulative Update Fix Pack 12
- K2 Five (5.4) Fix Pack 32
