When you run a workflow instance for a K2 for Visual Studio or K2 Studio workflow, the state of the instance displays incorrect in reports as running state instead of completed. View flow for this workflow also does not show the path it has followed.
The following error message is logged in the Host Server log file: “"Error","General","1","GeneralErrorMessage","K2LogServer.LogProcInst","1 Root element is missing.”.
The fix is available in the following K2 versions:
|K2 4.7 December 2019 Cumulative Update||K2 Five (5.0) December 2019 Cumulative Update||K2 Five (5.1) November 2018 Cumulative Update||K2 Five (5.2) May 2019 Cumulative Update||K2 Five (5.3) April 2020 Cumulative Update||K2 Platform Classic(5.4)|
|X||X||X||X||X||Fix Pack 14|
- Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.