Code Fix: Incorrect user task behavior when you redirect or delegate a task

  • 16 February 2021
  • 0 replies
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Badge +9

Issue Description



When User A has redirected a Tasks/Worklist item to User B and then User B has shared/delegated to User C, and User B then releases the Worklist item both User B and User C can no longer see any tasks/worklist items in their workspace.



Resolution



The fix is available in:





 





  1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.


  2. Download the latest Fix Pack using the links in the table above for the version you require.


  3. Install the Fix Pack to apply the fix.




Consideration



Worklist Items already redirected and in a broken state will need to be fixed by redirecting the item to the necessary person after the fix was applied.


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