Some users cannot login to K2 Workspace or the K2 mobile application on iOS or Android devices if the password contains a semicolon(;) character. The error as per the mobile logs:
Error/Network Requests: Raw Error Response, Response Message: Username or Password incorrect (401)
The issue appears with passwords containing a semi-colon. If the password does not contain a ";" semi-colon, login is successful.
The workaround would be to change the password and to remove the semi-colon from the password.
Please note! The following characters should not be included in passwords:
1. Two consecutive commas (,,)
2. Equal sign (=)